FAQ's
General questions
No. But by creating an account, you can shop faster, stay up to date on the status of an order, and track your previous orders.
Select any product in the shop -> Add it to your cart -> Proceed to checkout and fill all order details -> Confirm your order.
We have no minimum order amount. But there are discounts for larger orders.
After successful payment, your order will be collected and shipped the next business day, and you will then receive the tracking number.
Once payment is accepted, the status of your order will change to “Packaging”.
You can also check the order status at any time in your profile.
If the product is out of stock, you can sign up for updates on the product page and receive an email when the product is back in stock. You can pre-order the product and it usually takes a few days until the product is back in stock.
You can cancel the product within two weeks of receiving the order if the packaging has not been opened. You will receive the amount after the order has arrived back in our warehouse. Delivery costs are non-refundable.
If you haven’t received your package and we haven’t received the package back and it took 30 business days, we will resend your package to you free of charge.
If the re-shipped order does not arrive for the second time, we will not ship it for free for the third time or issue a refund.
So if you encounter any problems, please contact our support team first at Soma.labz.eu@gmail.com
If the package is returned to the sender due to the recipient’s unavailability, we will not ship or refund! Please ensure you provide the correct delivery address along with your full first and last name.
All situations related to resending will be discussed individually. So if you encounter any problems, please contact our support team first at info@driadashop.eu or Telegram Support .
There is no liability for orders outside the EU
If you live outside the EU, please find out about the guidelines and approval in your country before ordering.
Payments
Bank transfer, Paypal , Googlepay , gift cards, promotional vouchers, promotional codes , card payment, MoneyGram , Western Union.
After confirming the order, the message with the bank details will be automatically sent to your email address. Don’t forget to check the spam folder too.
Within the Eurozone it usually takes 1-2 working days, outside it can take up to a week.
Please send an email to soma.labz.eu@gmail.com with your name and order number.
Shipment
We offer secure standard shipping within approximately 3-7 days to Europe and approximately 14 days to other countries.
About 3-7 days to Europe and about 14 days to other countries after receipt of payment.
The entire Eurozone, USA and Canada. If necessary, other countries can also do so if you contact us at Soma.labz.eu.com. Find out in advance about the legal situation in your country before completing an order. We are not liable if it is not permitted in your country.
We make every effort to ensure that every customer receives their order, but since there may be problems with shipping in individual cases, we offer the option of having the package sent again or having the amount refunded: If you have not received your package and we If you have not received the package back and it has been 30 working days, we will resend the package to you once and free of charge or refund you the amount.
Yes, we will send you the tracking number once the order is shipped. You can find these in your account in “Find Orders” and in the inbox of your email address.
When entering the address and the remaining shipping details, make sure that you do not enter non-existent addresses, otherwise the shipment cannot reach you.
If you have made a mistake, you can only change the address as long as the status of your order is not yet “Picked up by courier”. In this case, please contact us immediately via soma.labz.eu@gmail.com
You can change your address in your account for future orders.
Typically, the tracking information is updated when the package is shipped, and the next update usually occurs when the package arrives at the destination country. Therefore, there may be a lack of updates in tracking information during this transition period.
You can use these status messages to find out what is happening with your order.
Processing
Your order takes 24-72 hours to process during working days. Please wait for the next status.
Packaging
Your package is currently being packed, please wait for the next status.
Picked up by the courier
Your package has been picked up by the courier, your tracking number will appear in the next status within 24 hours on working days.
Shipped
Send us a picture of the damaged goods and the receipt next to it. As soon as we have checked it, we will resend your order once free of charge! To resolve this issue, please contact us at soma.labz.eu.com
Please contact us at soma.labz.eu.com
Return Policy
Please read the following information carefully before placing an order. By placing an order you acknowledge that you have read and accepted our reshipment policy.
If you haven’t received your package and we haven’t received it back, we will resend your package once after 30 business days for free and at no additional cost.
Please note that all situations related to re-shipment will be treated individually. If you encounter any issues, please contact our support team at soma.labz.eu.com as your first port of call
When will I NOT receive a package if something goes wrong?
If the package is returned to the sender due to the recipient’s unavailability, we will neither reship nor refund the order. To ensure a successful delivery, please provide the correct delivery address along with your full first and last name.
Again, all situations related to reshipment will be handled on an individual basis. If you encounter any problems, please contact our support team at soma.labz.eu@gmail.com
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